My Pet Pendant
✎ HOW TO CUSTOMIZE
◈ FEATURES
✦ DESCRIPTION
↺ SHIPPING AND RETURNS
My Pet Pendant
If you have any questions, please do not hesitate to contact us. We will get back to you as soon as possible, within 24 hours on business days.
-
Frequently Asked Questions
Do my products have a warranty? All our items come with a warranty. If your product has any issue due to an engraving error or any other defect attributable to our production, contact us within 48 hours of receipt. We will resolve it at no cost to you.
What if I entered the wrong name, initial, etc. on personalized items? Once the manufacturing process with laser engraving on personalized products has begun, it is not possible to make changes. Therefore, we recommend reviewing the customization text carefully before confirming the order. Write to us as soon as possible via our Contact form, Phone, WhatsApp, or email.
Can I return my order?
For Personalized or Custom-Made items: Returns or exchanges are not accepted (Article 103.c of Royal Legislative Decree 1/2007), except in case of manufacturing defect or error on our part.
For Non-Personalized items: We accept returns within 30 calendar days from delivery, provided that the product: Has not been used, Is in its original condition, Includes its original packaging.
What happens if I entered incorrect information when making the purchase? If your order has not yet been shipped, I can correct it without a problem, but if it has been shipped, it would be very difficult for us to correct. Therefore, we recommend reviewing the delivery address carefully. Riva Esencia is not responsible for address errors.
What payment methods can I use?We accept credit/debit cards, PayPal, and Bizum. All payments are securely processed through the store's platform. -
Shipping information
All our orders are shipped by the courier company NACEX.
• Estimated delivery 24/48 business hours from order dispatch.
• Includes detailed tracking.
Shipping to a pick-up point (Correos or associated operator).
• Estimated delivery 5 to 10 business days.
• This method is not urgent and delivery time may vary.
The indicated deadlines are estimated and not guaranteed, as they depend on the management of the transport company. -
Customer service
If you have any questions, I'll be happy to help. You can email me or call me by phone, and I will personally assist you from my workshop in Valencia.
Business hours:
Monday to Friday · 10:00 AM–2:00 PM · 4:00 PM–6:30 PM
-
Contact
Contact: 667903095
Email: info@rivabeautyshop.com
